Active Listening is an active process, it is not just simply giving attention to the speakers, but also to show the verbal and non-verbal signs at the same time to let people know you are really digesting what they are saying.
Also, listening requires concentration so that your brain processes meaning from words and sentences. We have our incredible Gene Thompson of GeneThompsonSolutions.com with us.
Did you know that ill listening skills can be a matter of life or death?
A Doctor will spend 7 minutes with you in his office. We expect our Health Providers and Community Partners to be always ‘perfect’ and we don’t look at our Doctors as being vulnerable just as we are.
There are many industries and we are naming just a few in our program that can cause tremendous problems all around if the spoken word is not interpret correctly or not heard.
From The Author
Poor listening skills leads to assumptions and misunderstandings.